Terms & Conditions

We’ve done everything we can to make sure the information on this site is up to date and accurate. But please be aware:

  • For the Royal Mail Statutory Pension Scheme (RMSPS): if there’s a discrepancy between the content on this site and the Rules of the plan, the Rules are legally binding.

  • For the Royal Mail Pension Plan (RMPP): if there’s a discrepancy between the content on this site and the Trust Deed and Rules, the Trust Deed and Rules are legally binding.

Neither the Manager of the RMSPS nor the Trustee of the RMPP can be made responsible for any loss, damage or inconvenience caused by an error or inaccuracy on this site. The same applies to any other participating employer. If you take any action based on the information on this site, it’s your responsibility to check your facts beforehand.

The site includes links to external organisations, to help members find out more about pensions and other topics. However, we don’t necessarily support or endorse the views of these organisations.

Please note: these pages don’t give you any legal rights or responsibilities.

Get in touch

1

For further help and information,
​contact the Pensions Service Centre:

  • Group 14 pensions.helpline@royalmail.com
  • Stroke 1 0345 603 0043
    Mon to Fri, 9.00am to 5.00pm
  • Fill 1 Pensions Service Centre,
    PO Box 5863, SHEFFIELD, S98 6AB
  • For questions about RMSPS
    benefits visit Capita at: royalmailsps.co.uk

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If you don’t know which section you’re in, contact the Helpline (contact details are at the bottom of the page); or If you recieve an Annual Benefit Illustration the section is noted on the front page.