We gave an update at the start of April on how we are ensuring that the RMPP continues to operate during the current virus outbreak. At the moment, our staff in the Pensions Service Centre are continuing to work from home; and we still do not anticipate any disruption to services and payment of pensions will continue as normal. The Pensions Helpline is continuing to take calls and from Monday 1 June will increase its opening hours to 9.00am -5.00pm from the slightly reduced hours that have been operating so far during the current situation. Please be patient and we will answer all calls as soon as possible. If you have a non-urgent question then you can email the team at pensions.helpline@royalmail.com as our phone lines may be busy.
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